We process all orders within 1–3 business days. Once your order has been processed and dispatched, delivery to the United Kingdom usually takes 5–8 business days.

Please note that delivery times are estimates and may be affected by weekends, public holidays, peak seasons, or other circumstances beyond our control.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Please make sure your delivery address is correct before placing your order. We are not responsible for delays caused by incorrect or incomplete address details.

If your order has not arrived within the expected timeframe, please contact our customer service team for assistance.

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

Items must be unused, unopened, and in their original packaging to be eligible for a return. For hygiene and safety reasons, opened pet food, treats, or other consumable products cannot be returned unless they are damaged, defective, or incorrect.

Please contact our customer service team before returning an item. Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Once your return has been received and inspected, we will notify you of the refund. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item, and we will help resolve the issue