Frequently Asked Questions

Find quick answers about delivery, sizing, pet travel products, cat furniture and returns.

Orders & Delivery

Shipping, processing and order tracking.

How long does delivery take?

Orders are processed within 1–3 business days. After dispatch, delivery within the UK usually takes 5–8 business days.

Can I track my order?

Yes. Once your order has been shipped, we will send you tracking information if available.

Pet Travel & Car Products

Everything you need for travelling comfortably with your pet.

Are the pet backpacks suitable for both cats and dogs?

Yes. Many of our pet backpacks are suitable for cats and small dogs. Please check the recommended weight and size limits on each product page before ordering.

Are the car dog beds suitable for all vehicles?

Our car dog beds are designed to fit many common car seats, but dimensions may vary by product. Please check the product measurements before ordering.

Sizing & Fit

Choose a comfortable fit for your pet.

How do I choose the right size for my pet?

Please refer to the size guide on each product page before ordering. We recommend measuring your pet’s weight, body length and chest girth to find the best fit.

How do I choose the correct dog raincoat size?

Measure your dog’s back length, chest girth and neck circumference, then compare the measurements with the size chart on the product page. If your dog is between sizes, we usually recommend choosing the larger size.

Cat Furniture & Feeding

Helpful information about cat trees and feeding products.

Do the cat trees require assembly?

Yes. Most cat trees require assembly. Instructions and necessary fittings are included where applicable.

Are your pet feeders suitable for cats and dogs?

Many of our pet feeders are suitable for both cats and dogs. Please check the product description for capacity, dimensions and recommended use.

Returns & Support

Returns, damaged items and customer support.

Can I return an item if it does not fit?

Yes. You may request a return within 30 days of receiving your order, provided the item is unused and returned in its original condition and packaging.

What should I do if my order arrives damaged or incorrect?

Please contact our customer support team with your order number and photos of the item. We will review the issue and help you find a suitable solution.