Shipping policy

Shipping Policy

Last updated: September 9, 2026

Shipping Overview

At Pawhomely, we are committed to providing a smooth and reliable delivery experience for you and your pets.

We carefully prepare every order and work with trusted shipping partners to ensure your Pawhomely products arrive safely and on time.

Shipping Rates

We currently offer the following shipping options:

Standard Shipping

  • Orders under £35: £5.99 shipping fee
  • Orders £35 and above: Free Standard Shipping

Estimated delivery time:

5–8 business days

Order Processing Time

Orders are usually processed within:

1–3 business days

after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Please note that processing times may be extended during holidays, promotional periods, or other high-volume periods.

Delivery Time

Estimated delivery time includes:

Processing time + shipping time

Most orders arrive within the estimated timeframe. However, delivery times may vary due to factors outside of our control, including:

  • Shipping carrier delays
  • Weather conditions
  • Customs processing
  • Public holidays
  • Incorrect or incomplete delivery information

Pawhomely is not responsible for delays caused by circumstances beyond our reasonable control.

Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing tracking details.

You can use the tracking information provided to monitor your order’s delivery progress.

If you have not received your tracking information within a reasonable timeframe, please contact our support team.

Shipping Address

Please ensure that your shipping address is complete and accurate before completing your purchase.

Pawhomely is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee changes after the order has entered processing.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within a reasonable timeframe.

Please provide:

  • Order number
  • Photos of damaged items (if applicable)
  • Any relevant delivery information

We will work with you to resolve the issue.

International Shipping

All product prices displayed are inclusive of UK VAT. There are no additional customs duties, handling fees, or import taxes due upon delivery.”。

Contact Us

If you have any questions regarding shipping, please contact us:

Pawhomely
Email: info@pawhomely.com