Terms of service
Terms of Service
Last updated: September 9, 2026
OVERVIEW
Welcome to Paw homely!
The terms “we”, “us” and “our” refer to Paw homely. Paw homely operates this online store and website, including all related information, content, features, tools, products and services, to provide you with a convenient and curated shopping experience (the “Services”).
Pawhomely is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.
Please read these Terms carefully. By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state, province or country of residence.
When browsing our Store or purchasing products, you may be required to provide information including your email address, billing information, payment details and shipping information.
You agree that all information you provide is accurate, complete and current.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity performed through your account.
You may not sell, transfer, assign or license your account to another person.
SECTION 2 – OUR PRODUCTS
Paw homely offers pet home products and accessories, including products designed for pet comfort, rest and everyday use.
We make reasonable efforts to accurately display and describe our products. However, product colors and appearance may vary slightly depending on your screen, device settings and lighting conditions.
We do not guarantee that the appearance of a product on your device will exactly match the physical product you receive.
Product descriptions, availability and specifications may be updated or changed at any time without prior notice.
We reserve the right to discontinue products or limit quantities available to customers, locations or jurisdictions.
SECTION 3 – ORDERS
When you place an order with Paw homely, you are making an offer to purchase the selected products.
Paw homely reserves the right to accept, decline or cancel an order where reasonably necessary.
Your order is not considered accepted until we confirm acceptance and successfully process your payment.
Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, we may not be able to change or cancel it.
If an order is changed, declined or cancelled, we will attempt to contact you using the email address, billing address or phone number provided with your order.
Returns, refunds and exchanges are subject to our Refund Policy.
Purchases made through Pawhomely are intended for personal or household use unless otherwise agreed.
SECTION 4 – PRICES AND BILLING
Prices, discounts and promotions may change without prior notice.
The price charged for a product will be the price displayed at the time you place your order and will be shown in your order confirmation.
All product prices displayed are inclusive of UK VAT. There are no additional customs duties, handling fees, or import taxes due upon delivery.”。
You agree to provide accurate and current payment, billing and account information for all purchases.
You represent that you are authorized to use the payment method provided and agree to pay all applicable charges associated with your order.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times shown on Pawhomely are estimates and are not guaranteed.
Shipping times may be affected by circumstances including carrier delays, customs processing, public holidays, weather conditions or other events outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
Please review our Shipping Policy for current shipping rates, estimated delivery times and applicable free-shipping thresholds.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through Pawhomely, including our brand name, logos, website design, text, graphics, product images, videos, product descriptions and other content, is owned by Pawhomely, our affiliates or our licensors unless otherwise stated.
Such content may be protected by copyright, trademark and other applicable intellectual property laws.
You may use the Services only for personal and non-commercial purposes.
You may not reproduce, distribute, modify, republish, display, transmit or commercially exploit our content without prior written permission.
The name Paw homely, our logos, designs and slogans may not be used without our prior written permission.
Shopify's name, trademarks, logos and related intellectual property belong to Shopify or its respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not control or monitor.
These tools are provided “as is” and “as available.”
Your use of third-party tools is at your own discretion and may also be subject to the third party's own terms and privacy policies.
We may introduce additional tools, features or resources in the future, which will also form part of the Services and be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites, platforms or services.
Pawhomely does not control and is not responsible for the content, privacy practices, security, accuracy or availability of third-party websites.
If you access a third-party website, you do so at your own discretion.
Any concerns regarding third-party products or services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Paw homely is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases made through our Store are made directly with Pawhomely.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales made between you and Pawhomely, including any injury, damage or loss resulting from purchased products or services.
To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising directly from transactions between you and Pawhomely.
SECTION 10 – PRIVACY POLICY
Personal information collected through Pawhomely is handled in accordance with our Privacy Policy.
Certain information may also be processed by Shopify in connection with operating and providing our ecommerce platform.
Please review our Privacy Policy for more information about how Pawhomely, Shopify and relevant service providers process personal information.
SECTION 11 – FEEDBACK AND REVIEWS
If you submit reviews, suggestions, comments, photographs, ideas or other content to Pawhomely, you confirm that you have the right to provide such content.
You grant Pawhomely permission, to the extent permitted by applicable law, to use submitted content for operating, improving and promoting our Services.
Your submissions must not violate the intellectual property, privacy or other rights of third parties.
You must not submit unlawful, abusive, defamatory, obscene, misleading or malicious content.
We reserve the right to remove content that violates these Terms.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.
We reserve the right to correct such errors and update information where necessary.
Where permitted by applicable law, we may cancel or amend an affected order if material information relating to the order was incorrect.
SECTION 13 – PROHIBITED USES
You may only use Pawhomely for lawful purposes.
You may not use the Services to engage in unlawful activity, violate applicable laws, infringe intellectual property rights, transmit malicious software, collect personal information without authorization, send spam, impersonate another person, interfere with website security or attempt to gain unauthorized access to our systems.
We reserve the right to restrict, suspend or terminate access where these Terms are violated.
SECTION 14 – AUTOMATED AGENTS
Where automated or AI-powered agents interact with our Services, they must comply with applicable technical, security and access restrictions.
Automated systems must not attempt to bypass CAPTCHAs, security restrictions or other measures designed to control automated access.
We reserve the right to restrict or block automated access to our Services where necessary.
SECTION 15 – TERMINATION
We may suspend or terminate access to our Services where permitted by applicable law, including where these Terms have been materially violated.
Any payment obligations incurred before termination will remain payable.
Provisions that by their nature should survive termination, including intellectual property, limitation of liability and indemnification provisions, will continue to apply.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information available through our Services is provided for general informational purposes.
Except where otherwise required by applicable consumer law, the Services are provided on an “as is” and “as available” basis.
We do not guarantee that the Services will always be uninterrupted, error-free or available.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Pawhomely and our affiliates, employees, service providers, contractors and licensors will not be liable for indirect, incidental, special or consequential losses arising from use of the Services.
Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Pawhomely, Shopify, our affiliates, employees, contractors, licensors and service providers from claims arising from your material breach of these Terms, violation of applicable law or infringement of third-party rights.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to remain valid and enforceable.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Failure by Pawhomely to enforce a provision of these Terms does not constitute a waiver of that provision.
These Terms, together with policies referenced on our website, constitute the agreement governing your use of the Services.
SECTION 21 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations where permitted by applicable law.
SECTION 22 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 23 – HEADINGS
Section headings are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.
SECTION 24 – CHANGES TO THESE TERMS
You can review the current version of these Terms of Service on this page at any time.
We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.
Where required by applicable law, we will provide notice of material changes.
Continued use of the Services following an effective update constitutes acceptance of the revised Terms, where permitted by law.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms of Service can be sent to:
Pawhomely
Email: info@pawhomely.com